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Fast answers, policy guidance, and direct support channels for your visit
Support Hours
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Frequently Asked Questions
What are standard operating hours?
The park opens daily at 10:00. Closing times vary by season and event calendar, and are published on the Events page.
Are personal flotation devices allowed?
Approved personal floats are allowed. All items must pass on-site safety review before use in attraction areas.
Do you provide family changing facilities?
Yes. Family changing rooms are available near the main entrance and in the central promenade zone.
Are secure lockers available?
Yes. Digital lockers are available for hourly and full-day rental at multiple guest service points.
How are attraction height requirements applied?
Each attraction has a specific minimum height requirement. Please follow posted signage and team guidance.
Can outside food or coolers be brought into the park?
Outside food and coolers are generally restricted, with limited medical and infant exceptions. Multiple dining options are available on-site.
Help Center
Fast answers, policy guidance, and direct support channels for your visit
Support Hours
Contact Us
Frequently Asked Questions
What are standard operating hours?
The park opens daily at 10:00. Closing times vary by season and event calendar, and are published on the Events page.
Are personal flotation devices allowed?
Approved personal floats are allowed. All items must pass on-site safety review before use in attraction areas.
Do you provide family changing facilities?
Yes. Family changing rooms are available near the main entrance and in the central promenade zone.
Are secure lockers available?
Yes. Digital lockers are available for hourly and full-day rental at multiple guest service points.
How are attraction height requirements applied?
Each attraction has a specific minimum height requirement. Please follow posted signage and team guidance.
Can outside food or coolers be brought into the park?
Outside food and coolers are generally restricted, with limited medical and infant exceptions. Multiple dining options are available on-site.